During the KACE upgrade from 5.5 to 7.1, accessing service desk as gotten slower at each upgrade.
We have been upgrading KACE for the past month, slow and painful process. We moved to a new virtual appliance also at 6.4 and have finally got to 7.1. Now we are running into issues with service desk. opening tickets, editing and close tickets takes minutes. I have doubled the memory and vCPU(4 to 8 GB and 2 to 4 vCPU). it has improved a little bit, but very slow. 5.5 was a lot faster than this. There were suggests to reduce one of the queues, we are looking at 300,000 tickets. We had even more with version 5.5 and it wasn't slow at all. I am going to set the archive for that queue to 1 month from 3 months. Other than that, I don't know where to go with this.
Thank you for any help.
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For our Service Desk we have noticed making comments/resolution edits has gotten much slower also. It is taking 15-30 seconds to save tickets now. Other than that everything is running quickly.
I am working with Quest to schedule a Health Check on our system. If I learn anything from that regarding service desk speed I will post back. - DirtySoc 7 years ago
I am also working with Quest support, I post what I have learnt here too. - hly 7 years ago