Email Issues with K1000 appliance
We've had pop3 and smtp set up on each of our queues for at least a year now. All of a sudden after last wednesday it has stopped working and we just get a bunch of unexplained errors. We're using Office 365 Exchange Online, has anyone else experienced this issue recently?
Some of the errors:
kace2) [127.0.0.1] F=<FETCHMAIL-DAEMON@kace2> temporarily rejected RCPT <xxxx@kace2.mccarthy.com>: Could not complete sender verify
SMTP error: 451 Temporary local problem - please try later
Aug 5 09:23:20 kace2 fetchmail[38997]: Query status=3 (AUTHFAIL)
Aug 5 09:23:21 kace2 fetchmail[38997]: Authorization failure on xxxxx@mccarthy.com@mdw-efz.ms-acdc.office.com
-
What version of the SMA are you running? - Hobbsy 4 years ago
-
10.1.99 - lmccrary@mccarthy.com 4 years ago
-
Upgrade to 10.2, I reckon KACE missed the email tests in servicedesk for the 10.1 version..... (again!!) - Hobbsy 4 years ago
-
That was our plan last night until it failed due to DB issues....so have to get that figured out now! - lmccrary@mccarthy.com 4 years ago
Answers (2)
It appears that you have 2 issues based on the output you posted.
1) You do not have a DNS MX record for kace2.mccarthy.com
2) The credentials for the Pop3 mailbox that Fetchmail is trying to connect is incorrect.
Comments:
-
So we've never had a DNS MX record for kace2.mccarthy.com so not sure why that would have changed all of a sudden. Also we verified the credentials by logging into the mailbox directly and it worked, that's why we can't figure out why it's giving a credentials error. - lmccrary@mccarthy.com 4 years ago
An upgrade to 10.2 should fix this, I believe a number of customers have email issues with that release
