Email notification based on Due Date
It must be simple but how would I create a Ticket Rule that notifies me and the Ticket Owner when the Due Date is Today?
Appreciate the help.
Appreciate the help.
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Answers (3)
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Posted by:
GillySpy
13 years ago
You would have a rule that runs at least daily. If it runs daily you'll get the notification one time. The query would look something like this:
reference faq 613 to see how to integrate this with notifying the owner -- you want to remove the requirement from 613 about the ticket just being created
where
...
and DUE_DATE=CURDATE()
...
reference faq 613 to see how to integrate this with notifying the owner -- you want to remove the requirement from 613 about the ticket just being created
Posted by:
Transam
13 years ago
Perfect again, you guys are great!
I created 2 Rules, one to run in the morning and one toward the end of our day, that notify us of all the Tickets with a Due Date < or = CurDate(). I will add the owner later.
Thanks again!
I created 2 Rules, one to run in the morning and one toward the end of our day, that notify us of all the Tickets with a Due Date < or = CurDate(). I will add the owner later.
Thanks again!
Posted by:
olav
10 years ago
Hi, I am trying to set this up. Rule that emails ticket owner + one more user when Due Date = Current Date. Tried creating a new rule and add the due date but no success. Could someone post the a complete rule? Thanks!
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