Best Practices

Howdy all,

Currently in our KACE ticketing system users call us and we create all the tickets manually in our admin portal.  We're about to change to users logging into the KACE user portal to create their own tickets.

Under "Email on Events" for this queue I've had to turn on "New Ticket Via Portal" for Queue Owners so we get emails when users create tickets.  That's the good news.

The bad news is, now we also all get emails whenever any of us (the queue owners who are all admins) create tickets in our admin portal.

Is there any way to set things where we would all get emails when a user creates a new ticket in their portal as opposed to when an admin or queue owner creates one in their portal?

Thanks