EmailOnClose not displaying token contents
I've added the $ticket_resolution token to the EmailOnClose email but instead of displaying the resolution it displays the text $ticket_resolution. Any ideas?
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Are you using the email on events templates or a custom ticket rule? - chucksteel 5 years ago
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Oops, I deleted the replies. As you stated, I was not using the custom ticket rule and you stated that the tokens would only work in the CTRs. You also stated that the correct token would then be $resolution. - SadCorn 5 years ago
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Where do you find those tokens? the only ones listed in the documentation don't actually work in the CTRs. - SadCorn 5 years ago
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And I've just now understood that those tokens are set in the SQL query. - SadCorn 5 years ago
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You are correct sir. And since the resolution column isn't aliased, it's just $resolution. - chucksteel 5 years ago
Answers (1)
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Posted by:
SadCorn
5 years ago
I can confirm those tokens only work in Custom Ticket Rules as mentioned by chucksteel.