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Excluding closed tickets from "All Queues"

Hello,

Is there a way of excluding the closed tickets from appearing in the "All support tickets" queues, so we can see just open tickets for all support staff?
A way to "archive" would be even better.

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Answers (4)

Posted by: dchristian 13 years ago
Red Belt
0
You could do this with a custom view.
Posted by: dave1kelsey 13 years ago
Orange Belt
0
thanks, that work around isnt really going to be suitable for us with the number of support users we have.
Posted by: steelc 13 years ago
Senior Yellow Belt
0
I had everyone create an Open Tickets custom view during training as a way to show them how to create custom views. It would be nice if Kace supported public custom views so that I could create a custom view as the administrator and share it with all users.
Posted by: cblake 13 years ago
Red Belt
0
There's an open feature request for that; please add your comments and votes: http://kace.uservoice.com/forums/82699-k1000/suggestions/1622307-ability-to-set-default-ticket-view
Rating comments in this legacy AppDeploy message board thread won't reorder them,
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