KACE Product Support

We use google apps too and have just got the kbox, this is what I did:
One thing is that you use SMTP not POP, as you are using premium you can fwd emails sent to particular email address to an SMTP server (http://www.google.com/support/a/bin/answer.py?answer=175745).

on my firewall I set an SMTP route for the kbox in and out. (SMTP only - you should set the route to only allow from google)
then I crated a new DNS entry for the kbox using the NAT address set on the firewall (kbox.domain.com) (just an A record not an MX record as google will still receive the messages)
I think by default the kbox will be an SMTP server.

Google apps you can set an alternate email route for each email address, I created servicedesk@domain.com and removed all existing routes and added and new one servicedesk@kbox.domain.com now and set the Change SMTP envelope option to true. This tells google to route all emails sent to servicedesk@domain.com to servicedesk@kbox.domain.com. Then kbox takes over.

No problems so far running like this for a week now.
If anything is not clear let me know, I will try and explain a little better.
Keep safe
Matt

http://www.itninja.com/blog/view/implementing-gmail-with-kbox

Try port 465.

http://mail.google.com/support/bin/answer.py?hl=en&answer=13287

The problem is that the KBOX can't be configured to use 465 for outgoing email OOB.

I like berrym's approach, and may implement that later. When we migrated to Google Apps, we ran into the nasty surprise of a lot of legacy apps & devices not being able to send with credentials or via a different port....so I had to setup a Virtual SMTP service on one of our win servers (behind a firewall, of course) to act as a relay. All of these apps & devices send emails to the Virtual SMTP...it then relays all of that email with credentials (we used do.not.reply@domain.com) through Google Apps. Since this was already setup, I pointed the Kbox to send through this same SMTP relay. This only works for outgoing emails at this point, so I might be following berrym's instructions if setting up outgoing emails to servicedesk.

Thanks Berrym. We implemented your solution today and it's working well for us.

I have a few questions, if I may...

I am able to successfully email my KBox and it does what it is supposed to (auto create a ticket). My problem is getting emails from my KBox. My outgoing emails never arrive to my desired recipient. Any ideas on where to start troubleshooting? I have checked SPAM, etc. I think it is a setting in the KBox.

Should I not point the SMTP traffic to smtp.google.com? If I uncheck that box does it automatically use it's own SMTP server?

Bump...

Ok after many hours of scouring the internet, and most of it leading right back to this forum, I have found the troubleshooting page inside KBox. Upon running the troubleshooting I have this log file:

Domain names and usernames have been changed to protect the innocent [:)]


LOG: MAIN
<= support@k1000.mydomain.com U=www P=local S=414
delivering 1QIKik-0005JN-Gz
Connecting to gmail-smtp-msa.l.google.com [74.125.95.109]:25 ... connected
SMTP<< 220 mx.google.com ESMTP f7sm1340125ibn.58
SMTP>> EHLO k1000.mydomain.com
SMTP<< 250-mx.google.com at your service, [164.58.170.218]
250-SIZE 35882577
250-8BITMIME
250-STARTTLS
250 ENHANCEDSTATUSCODES
SMTP>> STARTTLS
SMTP<< 220 2.0.0 Ready to start TLS
SMTP>> EHLO k1000.mydomain.com
SMTP<< 250-mx.google.com at your service, [164.58.170.218]
250-SIZE 35882577
250-8BITMIME
250-AUTH LOGIN PLAIN XOAUTH
250 ENHANCEDSTATUSCODES
SMTP>> MAIL FROM:<support@k1000.mydomain.com> SIZE=1448
SMTP<< 530-5.5.1 Authentication Required. Learn more at
530 5.5.1 http://mail.google.com/support/bin/answer.py?answer=14257 f7sm1340125ibn.58
SMTP>> QUIT
LOG: MAIN
** username@mydomain.com R=smart_route T=remote_smtp: SMTP error from remote mail server after MAIL FROM:<support@k1000.mydomain.com> SIZE=1448: host gmail-smtp-msa.l.google.com [74.125.95.109]: 530-5.5.1 Authentication Required. Learn more at\n530 5.5.1 http://mail.google.com/support/bin/answer.py?answer=14257 f7sm1340125ibn.58
LOG: MAIN
<= <> R=1QIKik-0005JN-Gz U=mailnull P=local S=1532
delivering 1QIKik-0005JQ-Vf
LOG: MAIN
Completed
LOG: MAIN
=> support <support@k1000.mydomain.com> R=helpdesk T=helpdesk_pipe
LOG: MAIN
Completed


I have double and triple checked that I have the smtp.gmail.com feature turned OFF, unchecked and removed the value. Who can help me understand what is happening and going wrong in this log file?

Please contact support.