Have a scheduled report create a ticket instead of email?
Hello,
Is there a way to have a scheduled report instead of email, have Kace create a ticket? We have scheduled reports that are required to be reviewed but are currently being sent to an email group. I tried to have the scheduled report sent to Kace hoping it will create a ticket but I am not seeing the ticket created. Any help is greatly appreciated.
Thanks!
Answers (3)
Is it worth asking what you are actually trying to achieve as all you will end up with is a ticket with report data in, is that what you need?
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As simple as it is, yes. The way how it is right now with the report being emailed to a distribution group, there is no accountability, and most of the time, no one reviews it. This way, it is on the ticketing system and sits there until someone acknowledges the report and closes the ticket (then we have a record of someone reviewing it that we can show to our auditors). :-) - normgala 3 years ago
You simply can send the scheduled report to your service desk via email. You just need to make sure that the email address the KACE is using is allowed in the service desk.
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Sorry but stupid question: how do I make sure the email address the KACE is using is allowed at the service desk? Our queue is already allowing all users as submitters and the queue email settings are already accepting email from unknown users. Sorry again for the noob question. - normgala 3 years ago
Top Answer
Navigate to Service Desk › Configuration › Service Desk Queue Email Settings | <Your Service Desk name>
In the report recipient, use the service desk "Email Address," not the "Alternate Email Address" in the service desk queue email settings.
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I really feel how novice I am. :-) Thanks for the input. That worked! Cheers! - normgala 3 years ago
