Help creating a report
Hello
Is their any way I can create a query that will generate a report that will show average unassigned time and average time to close per queue?
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Yes, that is possible using a SQL report. Do you have experience with writing SQL queries? - chucksteel 8 years ago
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I am a beginner. I can do queries and filters data I need but I do not know how to actually do calculations in SQL - Nirav654 8 years ago
Answers (1)
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Posted by:
JasonEgg
7 years ago
Have you seen this page? http://www.itninja.com/blog/view/k1000-service-desk-a-better-average-time-to-close-report
