Help Desk Processes
Is it possible to, in a process, to transfer information from a parent ticket field to a child ticket field?
For example, a new employee process the manager fills out the parent ticket with information about the new employee. Some of the fields in the parent ticket gets transferred to a child ticket that goes to creating a user account for the new employee.
For example, a new employee process the manager fills out the parent ticket with information about the new employee. Some of the fields in the parent ticket gets transferred to a child ticket that goes to creating a user account for the new employee.
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Posted by:
dchristian
14 years ago
You can do this with custom help desk rules.
You'll be able to link the child tickets to the parents using the PARENT_ID field on the HD_TICKET table.
You'll be able to link the child tickets to the parents using the PARENT_ID field on the HD_TICKET table.
Posted by:
dchristian
14 years ago
Here is a link for the support site talking about custom inventory rules. Off topic but will at least get you familiar with the tables needed.
[link]http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=615&artlang=en&highlight=615[/link]
W3Schools is a good starting point if your trying to learn SQL.
[link]http://www.w3schools.com/sql/default.asp[/link]
[link]http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=615&artlang=en&highlight=615[/link]
W3Schools is a good starting point if your trying to learn SQL.
[link]http://www.w3schools.com/sql/default.asp[/link]
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