KACE Product Support

In our K1000, we are importing Active Directory information to the Users Table. Two of the fields include Full Name and Employee No.

Right now, when a new ticket is opened, our help line will start a New Ticket and will click the little "edit" icon to the left of the name that defaults in, use the filter function to search for a caller by Full Name. (Full Name {Submitter/Caller} was imported via an AD import along with other information like position, department, phone number, employee no, email.)

That works fine.

However, now we want the option to look up by Full name or Employee No.  (If we can't have the option for both, then Employee No. is the preference.)

Is it possible to look up a user on a Help Desk Ticket by Employee No. which is Custom_13 in the Help Desk Ticket Layout?

I can go to the User's tab of Help Desk and type in an Employee No. (ex. 123456) and it will show me the Username, Full Name (aka Submitter/Caller), Email etc. for "John Doe."

So I know the Employee No. is stored in the Users Table of the K1000.

Thanks for any help and suggestions.  I am new to using the K1000 so I really appreciate any help.