HelpDesk ticket acceptance
Hello,
i'm just curious, is there any possible way to set KACE HelpDesk ticket acceptance? That means: If new ticket is created and helpdesk operator assign ticket to owner, is there any possibility that owner can accept, or decline that ticket?
Thank you for any help
Martin.
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Posted by:
nshah
12 years ago
I don't believe there is a way unless you create a custom field that offers them the choice to accept or decline and if they decline, a ticket rules changes the owner back to unassigned.
