How can you include any attachments included in a helpdesk ticket, in the new ticket notification?
Hi,
We have a Helpdesk ticket rule that send us an email when there is a new email.
At the moment we don't see if there is an attachment.
A) is there a variable we can use that will tell us if there are any attachments attached to the ticket?
B) even better, can the new ticket rule include any attachments that have been attached to the ticket?
Thanks
Damien
We have a Helpdesk ticket rule that send us an email when there is a new email.
At the moment we don't see if there is an attachment.
A) is there a variable we can use that will tell us if there are any attachments attached to the ticket?
B) even better, can the new ticket rule include any attachments that have been attached to the ticket?
Thanks
Damien
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