How to copy Service Desk Customizations from one Queue to another
I am setting up multiple queues for the various IT departments in our company, and I have set a TON of Category Values as well as custom Impacts and Priority. I really don't want to have to recreate these for EVERY queue. Please help!
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Posted by:
jverbosk
13 years ago
For the record, I did this and it worked fine. As dchristian said, just be sure to rename the exported file before you import it back in, otherwise it will do a restore (i.e. no new queue will appear) instead of making a copy (which you can always rename later). Thanks to Kace for adding this feature, it saved me a lot of time!
John
John
Posted by:
cblake
13 years ago
You can't copy queues and categories, but this should help some:
http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=778&artlang=en
http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=778&artlang=en
Posted by:
larryw
13 years ago
Good Lord. I might as well recreate everything from scratch.
I don't mean to sound ungrateful, I'm just getting overwhelmed with something that was sold to us for it's simplicity.
I don't mean to sound ungrateful, I'm just getting overwhelmed with something that was sold to us for it's simplicity.
Posted by:
airwolf
13 years ago
I wrote a blog article about queue duplication a while back. Just use the rules to copy categories, impacts, and priorities.
http://www.fatepublishing.com/articles.html
http://www.fatepublishing.com/articles.html
Posted by:
dchristian
13 years ago
5.3 will let you import a queue as a resource.
Export your queue, re-import, and change the name.
Export your queue, re-import, and change the name.
Posted by:
airwolf
13 years ago
Assuming the OP is running 5.3 - which hasn't officially been released yet. Good to know they've finally added support for this though. [:)]
Posted by:
larryw
13 years ago
ORIGINAL: airwolf
I wrote a blog article about queue duplication a while back. Just use the rules to copy categories, impacts, and priorities.
http://www.fatepublishing.com/articles.html
How do I know which Queue is which Queue ID?
I'm running v5.2.38773.
Posted by:
airwolf
13 years ago
Hover over the link to the queue in Queue Configuration, and you'll see the ID= part at the end. Or if you are in the queue configuration for a queue, just look up in the address bar.
Posted by:
blawson7
13 years ago
Airwolf, is there a way to also copy the ticket rules? I didn't see that in your article.
Posted by:
steelc
13 years ago
ORIGINAL: dchristian
5.3 will let you import a queue as a resource.
Export your queue, re-import, and change the name.
I'm running 5.3 and I don't see this functionality. Where is it located?
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