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How to restore deleted devices in K1000

Recent we had a employee with admin rights delete some devices that are still in inventory and in use.  He also deleted them from assets.


How can I restore them to show up in inventory?

I tried amptool.exe retrust and tried using the Kat tool but neither helped.

Asked 3 years ago 129 views
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Answers (3)

Posted by: KevinG 3 years ago
Red Belt
0

Collect the \ProgramDate\Quest\KACE\konea.log and the \ProgramDate\Quest\KACE\user\KAgent.log for review and submit to support if you open a ticket with them.

Posted by: kennedyro 3 years ago
Orange Belt
0

Found the answer - an ex-employee set the agent inventory to be set off every 15 minutes causing devices to not be able to complete inventories before starting another one.

Posted by: Hobbsy 3 years ago
Red Belt
-1

Try removing and reinstalling the agent to get them to connect

Comments:
  • I tried that without success - I think we may be having issues with the new agent also, going to submit a support ticket. - kennedyro 3 years ago
 
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