/build/static/layout/Breadcrumb_cap_w.png

How to restore deleted devices in K1000

Recent we had a employee with admin rights delete some devices that are still in inventory and in use.  He also deleted them from assets.


How can I restore them to show up in inventory?

I tried amptool.exe retrust and tried using the Kat tool but neither helped.

Asked 4 years ago 129 views
0 Comments   [ + ] Show comments

Answers (3)

Posted by: KevinG 4 years ago
Red Belt
0

Collect the \ProgramDate\Quest\KACE\konea.log and the \ProgramDate\Quest\KACE\user\KAgent.log for review and submit to support if you open a ticket with them.

Posted by: kennedyro 4 years ago
Orange Belt
0

Found the answer - an ex-employee set the agent inventory to be set off every 15 minutes causing devices to not be able to complete inventories before starting another one.

Posted by: Hobbsy 4 years ago
Red Belt
-1

Try removing and reinstalling the agent to get them to connect

Comments:
  • I tried that without success - I think we may be having issues with the new agent also, going to submit a support ticket. - kennedyro 4 years ago
 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ