HTML embed in ticket possible?
Is there a way to embed HTML in custom field to add color to a ticket? I just want some instructional text but with it being black/grey it is not noticeable.
Answers (2)
Figured this out, was a bit tricky. Have to place the field in the template first and then add the html to the default for a text field.. Ive been told this cannot be done but looks like there is a workaround.
Can you please elaborate on what you did? Thanks. 
Inthe Summary settings value field we havethe following:
Last Day: <br/> Manager: <br/> Email Box Owner: <br/>Email Forwarding Addresses: <br/> Returned ID Badge?: <br/> Returned Physical Keys?: <br/> All other company equipment returned?: <br/> Extra Information: <br/> <br/> <br/> IT Tasks: <br/> -Disable DUO Access <br/> -Convert Mailbox to Shared Mailbox and revoke O365 licenses <br/> -Ensure account is disabled within AD <br/> -Move disabled account to appropriate category within AD <br/> -Change passwords to any accounts that may be associated to this user <br/> -Deactivate/Forward phone extension to appropriate person <br/> <br/> Reference GS IT Notebook>Security Procedures>Offboarding Procedure for additional information&lt
