Best Practices : I have created 2 Service Desks? How can my Users only see 1 Service desk and not the other one that I have created for IT? (Updated Screenshots)

I have created 2 Service Desks? How can my Users only see 1 Service desk and not the other one that I have created for IT? (Updated Screenshots)

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Answer Summary:

Posted by: Nico_K 11 years ago

Create a Label for the users of each Queue.

Limit the access to only this label.

Be shure that they don't use the adminui (or remove the check mark to see all queues from there)

Comments:

I have created labels for the users and make it as their default service desk. But still when they create new ticket it is showing the other Service Desk (IT Central Management)

Updated attached screenshot - jaysajul 11 years ago
- Double check the service desk configurations to make sure only appropriate user labels are listed as submitters. - chucksteel 11 years ago
Thank you chuck! It work now by restricting the label on that particular service desk. Thanks for the help also Nico! :) - jaysajul 11 years ago

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