Systems Management : If a user submits a ticket with a malicious payload (attachment) is it sufficient to delete the ticket?

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If a user submits a ticket with a malicious payload (attachment) is it sufficient to delete the ticket?

We had a user forward an email she received with a malicious Word doc attached. I immediately enabled ticket deletion and deleted the ticket, but is that sufficient ensure it's no longer in the K1000 system in any way?

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If a user submits a ticket with a malicious payload (attachment) is it sufficient to delete the ticket?

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If a user submits a ticket with a malicious payload (attachment) is it sufficient to delete the ticket?

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