Incoming email CC field needs to be added to CC in Support Ticket
When a user either submits a support ticket or replies to a ticket and adds someone to the CC field of their email, I need that email to be added to the CC field in the support ticket. Currently this information is just being cleared or something.
Also....
Is there a way I can delete attachments in a Support ticket?!? My people have images in their signature lines and stuff and I want to delete them from the ticket.
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Any idea if this was added in 6.3? - Chris.Burgess 9 years ago
Answers (2)
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Posted by:
getElementById
9 years ago
It's a feature in the works! Thanks to ninja user SMal.tmcc I was reviewing the kace.uservoice.com website and found your exact request with the following response.
Here is the link to that idea.
https://kace.uservoice.com/forums/82699-k1000/suggestions/2056235-taking-cc-information-on-inbound-email-and-adding
[EDIT] - To answer the second part of your question... i haven't ever needed to but I just looked and found no method to remove comment attachments.
Posted by:
Chris.Burgess
9 years ago
Thanks for the tip!! I didn't think about checking User Voice to see if this was requested. I figured something this obvious would have been included already! LOL