KACE Product Support : Is it possible, in Help Desk, to customize the link where it only shows the name of the link instead of having it spell out the entire link?

Is it possible, in Help Desk, to customize the link where it only shows the name of the link instead of having it spell out the entire link?

When I add a link to the help desk tickets, it spells out the entire link instead of just having it say "Sites" and it's linked to a website.

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