Is it possible to put html formatted text in the default value for a field in a Service Desk Queue Template?
When I try to insert the following HTML text into the default value of a field in a Service Desk Queue Template
<table border="0" cellpadding="0" cellspacing="0" width="263"><tbody>
<tr><td width="38.40304182509506%">Type:</td><td width="61.59695817490494%">Laptop/Desktop/iPhone</td></tr>
<tr><td width="38.40304182509506%">User:</td><td width="61.59695817490494%"><br></td></tr></tbody></table>
and save it the text changes to non-formatted text like this:
<table border="0" cellpadding="0" cellspacing="0" width="263"> <tbody> <tr> <td width="38.40304182509506%">Type:</td> <td width="61.59695817490494%">Laptop/Desktop/iPhone</td> </tr> <tr> <td width="38.40304182509506%">User:</td> <td width="61.59695817490494%"> <br> </td> </tr> </tbody> </table>
Is there a way to fix this or another way to insert HTML formatted text into the default value of a field in a template? Or another way to insert formatted text into this default value?
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