Is there a way to add "Set Catergory To>" to the action items in Service Desk Queue?
I am trying to see if there is a way to add on option for "Set Catergory To>" under Choose Action in the Service Desk. Is this a set field or is there a way to modify?
Thanks!
Julie
Server version: 6.4.119800
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Posted by:
Druis
9 years ago
Right now there is no way to customize that menu. Not a bad idea though. Maybe submit it as a suggestion for future release.
