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Issues with Digital Certificates and Service Desk

Hello,

After updating the K1000 to 7.1.149 emails sent to the service desk with a digital certificate get the body of the message stripped. This generates a blank ticket with only the the subject of the email. This was fine before updating and all emails went through without problems. I contacted support, but they mentioned this feature was not supported. This seems strange as it worked before the update. Has anyone experienced this or has a way of working around this?

Thanks!
Asked 7 years ago 835 views
2 Comments   [ + ] Show comments
  • According to their KB article here:

    https://support.quest.com/kace-systems-management-appliance/kb/189780

    is not supported and it applies to 6.x versions as well... only Plain text emails.

    Maybe it worked somehow, but is not officially supported? - Channeler 7 years ago
  • Well the KB says digitally signed email attachments. That is correct, the attachments never worked. This is just normal digitally signed emails without any attachments. - pregiec 7 years ago

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