K1000 10.0 Upgrade
Is anyone else experiencing long upgrade times or upgrade failures with their K1000 virtual appliance when upgrading from 9.1 to 10.0? Ours seems to be upgrading for 6 hours and we are going to let it sit overnight. Anyone else experience this?
Answers (3)
Was it stuck on 'starting mysql' following the OS package updates and prior to the db upgrade?
We had to backup and restore to a new virtual appliance and then upgrade to resolve that issue.
https://support.quest.com/kb/119863/how-to-migrate-database-between-multiple-smas-k1000s-
If your not on the most recent 9.1 version, support can provide you older virtual appliances if you open a ticket. (Have to backup and restore onto same exact version)
Check the main KACE console, I carried out an update today which took over 4 hours, eventually on checking the main console the system was sat waiting for keys to be hit or passwords to be entered, which resolved the issues and completed the upgrade
if so, Hyper-V or VMware. What is the host the virtual appliance it is running on?
Please do not reboot the appliance if you have not received a upgrade completion message.
If rebooted during an upgrade can corrupt OS and/or database.
Call support if the upgrade as not completed. - KevinG 5 years ago
The only issue I had was that it appeared to be complete but I could not login. I had to go to the VM console and check the display which also appeared to be at the normal text login prompt. After a couple of times trying to login via FQDN I resorted to IP and was able to login and accept the T+Cs.
Then the VM rebooted one more time and then I was able to login using FQDN again. - JordanNolan 5 years ago