KACE Product Support

Hi everybody,

Here my problem :

After deploying DELL Kace agent by GPO (6.0.1027), when inventory is done, the appliance K1000 substitute some managed devices entries by anothers.

example :

* a managed device (X) is inventoried with an deviceID "1234" associated with an assetID "1245"  in database.
when a second managed device (Y) get inventoried, the server considers the device Y same as X (??) and the managed device Y get the deviceID "1234" (and assetID "1245" ) of X.

!!IMPORTANT!! : the KUID, HOSTNAME, Primary IP and Primary MAC of the managed devices ARE DIFFERENT.

In the server's logs, i track some BAD_MAC_IP entries.

Only a few managed devices are impacted. They have in common, the same Mainboard (ASUS Mainboard , INTEL Mainboard) but also they have VMWARE Player 6.x (or 7.x) deployed -by GPO- on them (same IP/MAC adress for the VMware Virtual Ethernet Adapter).

WMI seems to be OK on them, inventory.xml also

Does someone have found or solved that kind of problem?

Thanks in advance