k1000 Current Version: 6.3.113399 - AMPagent-6.3.314
I've removed mcaffee and all firewalls, i've installed the agent locally, i've run the kbot updates the computer does not check in?
Has anyone experienced this?
i'm running the kbot with -s 4 0
I've looked at https://support.software.dell.com/kb/123963
Here are the results from the k1000..
Sending login credentials
Login: \administrator
[MSGCODE: 000] Begin agent_msi_provision.bat processing.
[MSGCODE: 064] Detected 64-bit platform.
[MSGCODE: 014] K1000 Agent is already installed.
[MSGCODE: 100] End agent_msi_provision.bat processing.
OpenService - NT_STATUS_OK
StopService - NT_STATUS_OK
DeleteService - NT_STATUS_OK
CloseServiceHandle - NT_STATUS_OK
CloseSCMHandle - NT_STATUS_OK
Connecting to ADMIN$
Deleting service file
Disconnecting ADMIN$
STEP 3: PUSH SCRIPT\PROVISIONING - FAILED
[08/03/15 03:36:26 PM] End of remote communications.
[08/03/15 03:36:26 PM] End provisioning run.
Login: \administrator
[MSGCODE: 000] Begin agent_msi_provision.bat processing.
[MSGCODE: 064] Detected 64-bit platform.
[MSGCODE: 014] K1000 Agent is already installed.
[MSGCODE: 100] End agent_msi_provision.bat processing.
OpenService - NT_STATUS_OK
StopService - NT_STATUS_OK
DeleteService - NT_STATUS_OK
CloseServiceHandle - NT_STATUS_OK
CloseSCMHandle - NT_STATUS_OK
Connecting to ADMIN$
Deleting service file
Disconnecting ADMIN$
STEP 3: PUSH SCRIPT\PROVISIONING - FAILED
[08/03/15 03:36:26 PM] End of remote communications.
[08/03/15 03:36:26 PM] End provisioning run.
This is for a windows 7 machine.
Thank you
Ed Millan
1 Comment
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I've looked at https://support.software.dell.com/kb/123963 - it@sugarcrm.com 9 years ago
Answers (2)
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Posted by:
jleitsch
9 years ago
If K1000 Agent is already installed try running amptools to reset you configuration
c:\program files(x86)\dell\kace\amptools.exe resetconf HOST=YOURK1000.DOMAIN
Host should be the IP or FQDN of your K1000.
If you are trying to update the agent run kbot with "5 0" instead of "-s 4 0"
c:\program files(x86)\dell\kace\amptools.exe resetconf HOST=YOURK1000.DOMAIN
Host should be the IP or FQDN of your K1000.
If you are trying to update the agent run kbot with "5 0" instead of "-s 4 0"
Posted by:
jknox
9 years ago
Review this KB: https://support.software.dell.com/k1000-systems-management-appliance/kb/112029
If you continue to have issues, document your testing and submit a ticket to KACE support.
