K1000 Service desk how do you stop helpdesk deleting tickets
Do you know how I can stop helpdesk staff deleting tickets from the Service desk?
1 Comment
[ + ] Show comment
-
This doesn't really work as it removes the ability for administrators of the system as well. - adrianK 7 years ago
Answers (1)
Answer Summary:
Head over to Service Desk -> Configuration -> Queues -> Select your Queue -> Uncheck allow ticket deletion
Head over to Service Desk -> Configuration -> Queues -> Select your Queue -> Uncheck allow ticket deletion
Please log in to answer
Posted by:
dchristian
12 years ago
Head over to Service Desk -> Configuration -> Queues -> Select your Queue -> Uncheck allow ticket deletion. You may also want to restrict access to that tab.
