KACE Product Support

That is the current schedule pending any issues, yes.

Ended up having to completely wipe our K2000 and re-import the backups we had. KACE support sent us the full ISO, since the K2000 became corrupted during the update process.

All up and running again. Although, I'd like to see a safeguard put in place for future updates. Not checking for sufficient disk space prior to updating seems a little poor. The system partition was full, which is something not easily noticed. The pie chart built into the UI only shows the data partition - so I was not aware until the update put out error messages in the logs.

I submitted a bug for the space issue, it doesn't happen often, but have seen the issue which typically occurs because of a prior bug, which is fixed in 3.4.

As a side note, I would encourage EVERYONE to enable ssh root login under KBox Settings and Maintenance | Security incase there are issues.

3.4v today ?

The link for the release notes seems to be dead. Does anyone have the release notes so I can pass them onto management. They wont let me upgrade anything until they've seen the release notes and "understood the risks".

Not officially, but I know it's due out soon.

You can request access to the beta from tech support if you want access to it earlier, we requested it and it works great, the improved Driver feed for scripted installs is great. We have been testing the Native Imaging Toolkit and off-board storage with great success. We did have an issue during the upgrade but support worked thru that issue very quickly, I'm wondering if those are not some of the reasons for the delay. 3.4 so far has been a huge improvement and suggest everyone upgrade to it once it's released.

The release was postponed, but will be out shortly (new date given is Feb. 15th). A good time to remind everyone though, even when it is released, KACE does a slow rollout. That means that all K2000's will NOT see the update. We flip the bit on a number of machines per night to avoid any mass issue that could occur during an update. Of course, this is for your protection. Before working for KACE I thought it to be a bit silly, but quickly understood the reasoning. Now, working for support I understand even better why we have this policy. Remember however, that the update will be available as a download on our website for anyone to update if they choose.

Jscribner, glad you are enjoying the native imaging toolkit, much hard work went into that!! I'm sure it is much easier to use now that you have your synology dsm offboard storage!!!

The release candidate of K2000 has been closed, no additional customers will be able to receive this update. 3.4 GA coming soon.

Is it still scheduled to start rolling out on the 15th?
ORIGINAL: cserrins

The release candidate of K2000 has been closed, no additional customers will be able to receive this update.  3.4 GA coming soon.

Thanks for keeping us up to date on the subject!
Much appreciated.

As 6:30 pm. HST, 3.4v update is out!

Has the download been taken offline, as I can't download and just get the Uh-Oh page?

Looks like was taken offline... i'm getting the same Uh-Oh page... well, looks like we still have to wait on more day.[8|]

K2000 Series Server (English only version) 3.4.54016 Feb 16, 2012

and the international version, when is it scheduled?

They are changing the content management stuff on the webpage, so I think that was just staged. Not sure why it is there right now, but that is not the 3.4 build number. It should be out later today pacific time or early tomorrow morning, pending any issues.

I guess I had a weird update this morning. I went from 3.3.xxxxx to 3.3.52857, when I expected to go to 3.4. Does that mean I have to wait a bit longer for the 3.4 rollout?

That was the latest localization build, released Feb. 4th I believe. It is a valid update. 3.4 is pending....I should be able to give an answer today.

3.4 is GA and is being posted, you should be able to download within the next 24 hours from our support page. We do a slow roll, so don't expect to see it in auto updates.

Corey

Any more details as to the release. Should it be on tthe downloads page yet?

Go to the downloads page and authenticate with your kace credentials, then go to this link

http://downloads.kace.com/support/customer/release/K2000/3.4.54256/k2000_upgrade_3.4.54256.bin

sssssh, it wasn't me ;)

Seriously, the pages are being synced, but the downloads page isn't showing it yet, but the file is there. Go for it.

ORIGINAL: cserrins

Go to the downloads page and authenticate with your kace credentials, then go to this link

http://downloads.kace.com/support/customer/release/K2000/3.4.54256/k2000_upgrade_3.4.54256.bin

sssssh, it wasn't me ;)

Seriously, the pages are being synced, but the downloads page isn't showing it yet, but the file is there. Go for it.


How long does it usually take for the upgrade to complete? I started mine earlier and it ran for over an hour without completing.

that is a loaded question ;)

Do you see progress being made on the browser? or the konsole?

Be patient!!!

Upgrade in progress... Thanks for the link/info :) will post later how long it did take to finish.

hmmm.... less than 30 min took the upgrade...

Legend Corey, thanks for the link.

Ours is still upgrading after 2 hours 30 mins. We're using the inbuilt upgrade feature, not the BIN download.

Hoping all is OK. Last time we upgraded to a major release, took around 30-40 minutes. Not much has changed since then either.

Will re-post once it's failed/succeeded :P


EDIT:

Well it seems to have failed. After 15 hours, it stopped refreshing - and has not booted back up. Unable to access the web interface.
Error messages in the K2000 daily run output are showing "+pid 55612 (mysqld), uid 88 inumber 424011 on /kbox: filesystem full"
We were only using 52% according to the pie chart, before upgrading.

Will have to wait until I can get to physical access on Monday, before I know any further details.

@mattnotley2004

I would suggest opening a ticket with support before you proceed any further they should be able to help you resolve your issue. I had a similar issue when updating to the 3.4 beta release, and support was able to quickly resolve the issue. On a side note my upgrade from 3.4 beta to 3.4 GA went fine and the upgrade only took about 30 minutes.

@jrscribner

Cheers, I decided to lodge a ticket after reading your post.
Hoping it's fairly straightforward.

I'll post again with the result.

manual update went fine. Downloading the bin took most of the time :)

yet no international version

Seconding Acrolite here, I am unable to obtain the release notes for 3.4. Can someone attach them or otherwise fix the dead link?

Temporary link to the 3.4 Release Notes

Thank you

a date for the international version [8|]?

Thank you for posting a link to the K2000 3.4 Release Notes!

One question from the release notes, how do I get the Native Imaging Toolkit? I've seen it mentioned several other places but I have not found a reference to it in the 3.4 Administrator's Guide or in the KACE downloads.

ORIGINAL: Tolstoy

Thank you for posting a link to the K2000 3.4 Release Notes!

One question from the release notes, how do I get the Native Imaging Toolkit? I've seen it mentioned several other places but I have not found a reference to it in the 3.4 Administrator's Guide or in the KACE downloads.


I don't believe that it is quite out yet, Should be sometime this week or next.

Where does it tell you system partition size mattnotley? thanks for the heads up.

mattnotley

Glad to hear you got it working, I agree there should be safeguards in place, good thing you had backups. The new driver feed, Native Image Toolkit, and Offboard storage all make the upgrade worth while. Being new to the forum make sure you come back when you run into road blocks (The KACE appliances are very powerful but can sometimes it can be tough to get them to do what you want them too), there are many great guys here that can help you out. We've had our K2 for about 8 months and the members of this this forum have been a great resource for us.

Hello,

I'm k2000 french user
Do you have a link for the 3.3.52857 update ?
The downloads page does not work for me (Uh oh, we've lost that page)

Thanks.

You should be able to access the downloads page here:
http://www.kace.com/support/customer/downloads.aspx

It's does not work for me :(


1[/align]

dbruyere, you should be able to download it here:
http://downloads.kace.com/support/customer/release/K2000/3.3.52857/

If you can't, it's likely caching incorrect credentials. Try a different browser or clear your cache/cookies.

Perfect !
Thanks a lot
1[/align]

Hello,

As tu creer ton compte sur le support de dell, il est indispensable pour acceder aux téléchargements.
j'attends avec impatience la version 3.4 fr afin de pouvoir jouer avec les images wim, je rencontre pas mal de probleme avec les installation de type scriptées, on fonctionne pour l'instant avec une K-image par modeles mais ca prends plus de place.

[:)]

Oui bien sur j'ai un compte support de Dell.
Nous avons investi dans une K1000 et une K2000 et j'attend une clé US pour pouvoir passer en 3.4 rapidement.
La k2000 3.3 est trop buggé à mon gout.
1[/align]

I had the same issue applying the 3.4 update (full file system partition) and the system hung during the process. Support was very responsive and helpful but it took a few days to get it all back up and running 100%. We didn't have to revert to a full restore and had no data loss. Agreed there should be a pre-update check for sufficient space prior to updating. All patched up and back in production now though! Yay.

The daily run output emails do show Disk Status so you could check for avail disk space there. Also if you have an SNMP utility monitoring your kbox you could also get the info there as well.

Applied the update to my k2000 and it has been running for 45 minutes.  I can ping the box but I can't load the k2000:52231/upgrade page (Page cannot be displayed) or the k2000/admin page (I get an HTTP 500 Internal Server Error).  I tried calling support but got someone who didn't know KACE and asked to take my number so they could call me back.  I'll check status of the k2000 and or try support again in the morning.  I hope it's nothing serious.  I'll post a result.