KACE Product Support

I think that this has something to do with the device drivers for the USB/Ethernet dongle that you're using.
I'm not expert about this specific DELL model: is the adapter that you're using provided by DELL as well?
Regards,
Marco - StockTrader - StockTrader 8 years ago

Thanks Marco. The USB/ethernet dongle is not provided by Dell. I think the problem lies in the computer as I have tested another computer and the image seems to be deploying ok. Will be doing more testing but was having a panic attack. Have been building bootable KBEs and testing different combinations. Will post later on the outcome. Thanks, - rick07 8 years ago

Hi rick, did you have any luck improving the deployment time with the XPS 13 laptops?
Experiencing the same problem myself with images taking 5+ hours to deploy. - r20tnr 8 years ago

No, I am waiting for a new shipment of Dell XPS and to image with our image and send it to Kace to sort it out. As for our urgent deployment had to resort to
1) update the BIOS
2) change from UEFI to legacy
3) boot to KBE via usb flash disk
4) go to recovery and run ghost from the command interface.
Sounds long winded but I was desperate and it took an hr to image. Will post updates later about how Kace fix this. - rick07 8 years ago

I am seeing the same thing with the 9350s. Anyone sort this out yet? Other models imaging fine, this occurs with both W7 and 10. Latest BIOS, multiple ethernet adapters. Thanks - matthewconlon 8 years ago