KACE Agent Refuses to Show up in SMA
We installed the KACE agent on a remote server and it refuses to show up in KACE. What in the world?
1. There is no AV on the server
2. KAT tool shows 443 is open and connects to SMA
3. Other servers in the VLAN connect ok, just not this one server.
4. DNS is good, server name / ip etc. There are no duplicates
5. It is not showing as archived under assets
6. Force Inventory with the KAT tool reports ok.
7. Ping works to and from the server / SMA
Answers (4)
Top Answer
One of my colleagues resolved it:
1-Remove duplicate KUID
https://support.quest.com/kb/111253/how-to-remove-duplicate-kuid-s-in-the-kace-sma-client
2- Reset WMI repository
https://support.quest.com/kb/231983/how-to-repair-or-fully-rebuild-windows-wmi-repository
You may want to review the \ProgramData\Quest\KACE\konea.log for connection errors.
Also, check the \ProgramData\Quest\KACE\user\KAgent.log for possible issues collecting or uploading inventory data.
Post your findings here.
Comments:
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Whats funny is I made a change in the SMA to show the KACE icon in the task bar and the server got the change. So its like the server is connected to the SMA its just not showing up. - lama01 5 years ago
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Do you see an AMP_CONNECTED file under the C:\PRogramdata\Quest\KACE folder? If yes, then the agent is connected to server. You might want to check if you have ran out of licenses as the server will not accept inventory if it doesn't have free licenses. - AbhayR 5 years ago
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This was a good idea. And I do see the file but our license is at 1318 of 1400. - lama01 5 years ago
Based on the reply it sounds like this was a WMI corruption issue.
With 9.1, we introduced a diagnostic page in SMA under Org Settings->Support named Device Issues (under Trouble Shooting Tools), if the device reported with an incomplete inventory.xml that are usually associated with corrupted WMI, the device would have been identified in this diagnostic page. Take a look and it might also identify other agents with similar issues in the environment.
Comments:
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Yeah I see 14 issues here. 2 have clickable servers the rest are all unknown. - lama01 5 years ago
Do you see a non empty inventory.xml file created in the same C:\PRogramdata\Quest\KACE folder ? Also, check in KAgent.log if you see any error with regards to inventory upload failure.
Comments:
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non empty inventory.xml file - Yes, 176KB with data in it.
KAgnet log not sure. I see this: C:\ProgramData\Quest\KACE\kbots_cache\packages\kbots\4\bitlocker_inventory.ps1" failed with exit code 0 and error msg:
[2019-08-26.18:50:42][KInventory:CCaptureInventory::Ex] KInventory Now gathering DDPE information... - lama01 5 years ago