Kace agents not syncing after hibernation
I've seen that once an asset has hibernated instead of a proper shutdown / reboot of the system, the agent stops syncing with the KBOX. only when launching the command C:\Program Files\Dell\Kace\runkbot.exe" -s 4 0 on the asset.
I did the test yesterday with one asset, and now again, after hibernation, the asset status says disconnected despite the fact that the asset is connected to our corporate network
Has anyone witnessed this behaviour and got it solved
Answers (3)
Answer from Kace Support
This behaviour is known and unfortunately not yet fixed.
You need to restart the agent (net stop ampagent; net start ampagent) to
work correctly.
The best workaround would be to deactivate the hibernation mode.
Kace support will check if there is another solution but currently it does not seem
like that.
We had the same problem on some of our machines. The answer on our side was to uninstall the KACE agent and install the msi File manually. And this works for us, also with hibernation mode, cause we don´t want to disable this mode.
I've yet to look for a way to remotely turn off the sleep mode, but in short, my solution has been to remove sleep, unfortunately.
A possible workaround you can use would be to write a script, apply to all computers, and have it set to run the kbot upon waking or upon user login? - Wildwolfay 10 years ago