Kace Default View
I'd like to make all techs have a default view of not only their open tickets but all of the unassigned tickets in their queue.
For example:
Joe is a network team member and his queue is the "Network Ops" queue. He has 5 tickets he is working on currently and there are 2 unassigned tickets.
Is there a way for him to sign into KACE and have his default view be his open tickets, and all of the unassigned tickets in Network Ops? (should see a total of 7 tickets in his view)
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Answers (1)
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Posted by:
chucksteel
9 years ago
One of the default views in the View By menu should be that view. If you use the adminui then this link should pull up that view:
https://kace/adminui/ticket_list.php?BY_TYPE_TICKETS=mine_andunassigned&QUEUE_ID=0
This will show tickets for all queues (QUEUE_ID=0). To show just a specific queue change the URL to the correct queue ID.
Comments:
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Awesome! I never even saw that link. But my users don't have the admin login view. How do I give my standard users this view? - ken2015 9 years ago
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There is probably a similar view in the User UI, just login with /userui instead of /user and you can get the URL for it. - chucksteel 9 years ago
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There is - Ill look for how to set it as the default for everyone unless you want to tell me :) - ken2015 9 years ago
