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Kace k1000 Service Desk bug In Progress Status

Since going to version 7.1 our work flow processes will not close the parent ticket.  All the child tickets close but the status of the parent ticket stays as In Progress. When you go into the parent ticket there is no status to be able to close the ticket. 
Asked 7 years ago 1167 views
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Answers (1)

Posted by: Hobbsy 7 years ago
Red Belt
0
Log this with support!!! 

Posted by:

scarpent 6th Degree Black Belt
Ninja since: 14 years ago

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