KACE: Patching Problem
Hi,
I have some Problems deploying patches via the kace.
In my Patch Label there are 8 patches listed, but the detection stops after 4 patches.
The Label shows:
Adobe Flash Player 11.1.102.62 (Other Browsers) for Windows (Full/Upgrade) (64Bi
Adobe Flash Player 11.2.202.228 (Other Browsers) for Windows (Full/Upgrade) (All
Adobe Flash Player 11.2.202.235 (Internet Explorer) for Windows (Full/Upgrade) (
Adobe Flash Player 11.2.202.235 (Other Browsers) for Windows (Full/Upgrade) (64B
Adobe Flash Player 11.6.602.180 (Internet Explorer) for Windows (Full/Upgrade) (
Adobe Flash Player 11.6.602.180 (Other Browsers) for Windows (Full/Upgrade) (All
Adobe Flash Player 11.7.700.169 (Internet Explorer) for Windows (Full/Upgrade) (
Adobe Flash Player 11.7.700.169 (Other Browsers) for Windows (Full/Upgrade) (All
The kpatch.log shows:
[Tue Apr 16 12:17:50 2013] SetNameValue: -getlst
[Tue Apr 16 12:17:50 2013] SetNameValue: -patchDir=C:\ProgramData\Dell\KACE\patches
[Tue Apr 16 12:17:50 2013] SetNameValue: -outputDir=C:\ProgramData\Dell\KACE
[Tue Apr 16 12:17:50 2013] SetNameValue: -getlang
[Tue Apr 16 12:17:50 2013] SetNameValue: -outputDir=C:\ProgramData\Dell\KACE
[Tue Apr 16 12:17:50 2013] SetNameValue: -patchDir=C:\ProgramData\Dell\KACE\patches
[Tue Apr 16 12:17:50 2013] SetNameValue: -langString=en
[Tue Apr 16 12:17:50 2013] SetNameValue: -detect
[Tue Apr 16 12:17:50 2013] SetNameValue: -outputDir=C:\ProgramData\Dell\KACE
[Tue Apr 16 12:17:50 2013] SetNameValue: -plsFile=C:\ProgramData\Dell\KACE\patches\Adobe Flash Player 11.1.102.62 (Other Browsers) for Windows (FullUpgrade) (64Bit) (All Languages).pls
[Tue Apr 16 12:17:50 2013] SetNameValue: -keyFile=C:\ProgramData\Dell\KACE\patches\kace.plk
[Tue Apr 16 12:17:50 2013] SetNameValue: -isECArch
[Tue Apr 16 12:17:50 2013] SetNameValue: -flush
[Tue Apr 16 12:19:56 2013] pluginPatching: DetectPatch RC: 0
[Tue Apr 16 12:19:56 2013] detect: pls='C:\ProgramData\Dell\KACE\patches\Adobe Flash Player 11.1.102.62 (Other Browsers) for Windows (FullUpgrade) (64Bit) (All Languages).pls' puid='{48A03901-A342-42BC-B12B-A3C4927E3053}' rc='patched' error=0 opFile='C:\ProgramData\Dell\KACE\kpatch.out'
[Tue Apr 16 12:19:56 2013] SetNameValue: -detect
[Tue Apr 16 12:19:56 2013] SetNameValue: -outputDir=C:\ProgramData\Dell\KACE
[Tue Apr 16 12:19:56 2013] SetNameValue: -plsFile=C:\ProgramData\Dell\KACE\patches\Adobe Flash Player 11.2.202.228 (Other Browsers) for Windows (FullUpgrade) (All Languages).pls
[Tue Apr 16 12:19:56 2013] SetNameValue: -keyFile=C:\ProgramData\Dell\KACE\patches\kace.plk
[Tue Apr 16 12:19:56 2013] SetNameValue: -isECArch
[Tue Apr 16 12:19:56 2013] pluginPatching: DetectPatch RC: 0
[Tue Apr 16 12:19:56 2013] detect: pls='C:\ProgramData\Dell\KACE\patches\Adobe Flash Player 11.2.202.228 (Other Browsers) for Windows (FullUpgrade) (All Languages).pls' puid='{875378FD-3BA5-45F7-96AC-00B5C59CDD67}' rc='patched' error=0 opFile='C:\ProgramData\Dell\KACE\kpatch.out'
[Tue Apr 16 12:19:56 2013] SetNameValue: -detect
[Tue Apr 16 12:19:56 2013] SetNameValue: -outputDir=C:\ProgramData\Dell\KACE
[Tue Apr 16 12:19:56 2013] SetNameValue: -plsFile=C:\ProgramData\Dell\KACE\patches\Adobe Flash Player 11.2.202.235 (Internet Explorer) for Windows (FullUpgrade) (64Bit) (All Languages).pls
[Tue Apr 16 12:19:56 2013] SetNameValue: -keyFile=C:\ProgramData\Dell\KACE\patches\kace.plk
[Tue Apr 16 12:19:56 2013] SetNameValue: -isECArch
[Tue Apr 16 12:19:57 2013] pluginPatching: DetectPatch RC: 0
[Tue Apr 16 12:19:57 2013] detect: pls='C:\ProgramData\Dell\KACE\patches\Adobe Flash Player 11.2.202.235 (Internet Explorer) for Windows (FullUpgrade) (64Bit) (All Languages).pls' puid='{D1B975CE-A4B6-4136-BCA6-EC19BDC71D5E}' rc='patched' error=0 opFile='C:\ProgramData\Dell\KACE\kpatch.out'
[Tue Apr 16 12:19:57 2013] SetNameValue: -detect
[Tue Apr 16 12:19:57 2013] SetNameValue: -outputDir=C:\ProgramData\Dell\KACE
[Tue Apr 16 12:19:57 2013] SetNameValue: -plsFile=C:\ProgramData\Dell\KACE\patches\Adobe Flash Player 11.2.202.235 (Other Browsers) for Windows (FullUpgrade) (64Bit) (All Languages).pls
[Tue Apr 16 12:19:57 2013] SetNameValue: -keyFile=C:\ProgramData\Dell\KACE\patches\kace.plk
[Tue Apr 16 12:19:57 2013] SetNameValue: -isECArch
[Tue Apr 16 12:19:57 2013] pluginPatching: DetectPatch RC: 0
[Tue Apr 16 12:19:57 2013] detect: pls='C:\ProgramData\Dell\KACE\patches\Adobe Flash Player 11.2.202.235 (Other Browsers) for Windows (FullUpgrade) (64Bit) (All Languages).pls' puid='{18B8EF82-17B6-4E28-8E1F-BC3A6BD9B2BB}' rc='patched' error=0 opFile='C:\ProgramData\Dell\KACE\kpatch.out'
Any clue why this happens?
Kace and Agent are on the lastest Version. OS is win7 64bit
Answers (3)
could be because the change adobe made at version 11.3 of bundling the versions
Beginning with 11.3, the universal 32-bit installer include the 32-bit and 64-bit versions of the Flash Player.
Comments:
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Thanks, I think thats it:
1 . Adobe Flash Player 11.7.700.169 (Other Browsers) for Windows (Full/Upgrade) (All Languages)
windows/x86/en/9241EDBE-F5B3-43D7-B659-4C842B7A6839.plp
2. Adobe Flash Player 11.7.700.169 (Other Browsers) for Windows (Full/Upgrade) (All Languages)
windows/x86_64/de/9241EDBE-F5B3-43D7-B659-4C842B7A6839.plp
So only the german patch is 64bit?
But how did this happen?
The subscription is for all Windows, german and english language. - Forodrim 11 years ago
I got it to work, it was a Bug in the Kace, got two fixes from Dell and now it is working.
Comments:
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Good to know. Did they link any support sites to you that you might want to share? - GeekSoldier 11 years ago
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sadly not. I had a webex meeting with a dell support guy and he transfered the files directly to my computer.
but the patches are:
5.4.76847 12573 : Fix for Multi Language Patches.
5.4.76847 12577 : Applying backward compatability to support 5.3 and 5.4 agents running patching.. - Forodrim 11 years ago
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Good to know that the patches from dell took care of the problem and it wasn't the patch feed. - GeekSoldier 11 years ago
I know it isn't ideal to go about it this way, but whenever we've really needed to get a patch out I have created a Managed Install to get the job done. Flash is a relatively easy one to create. Sometimes doing this over one version can help the process going forward.