KACE Product Support

To be honest, I don't think it will. They system for one doesn't integrate with anything external. Everything is based on emails and/or web interface. It can not detect if someone isn't there to assign support tickets. What it can do is build ticket rules to do a round robin approach, so as tickets get opened they get assigned to the next in line so people don't have a choice as to what ticket they get. You can also create a unique rule for each staff so when they are out they are taken out of the round robin loop until they are back from being sick or vacation...etc.