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Knowledge Base article attachments do not attach to tickets

We have created several Knowledge Base Articles in the Service Desk, and the attachments do not attach to the ticket when we select the KB article from the drop down.  Is there a setting we are missing or is this an issue or a "feature"?

 

Asked 11 years ago 3370 views
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Answers (2)

Posted by: Wildwolfay 11 years ago
Red Belt
1

Patch is needed:

 

Note though; that a KB article made with markdown will post with the formatting markers and not the actual HTML, as HTML is not supported by the ticket/comment section apparently.

 

(Kind of wish they would just go back to KB article appendment posts a link to the article)

Comments:
  • OK, thanks - jschu67 11 years ago
Posted by: jknox 11 years ago
Red Belt
0

Submit a trouble ticket.  There is a K1000 patch that should resolve the issue.

Comments:
  • OK, thanks. I will do so. - jschu67 11 years ago
 
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