konea service failed/konea created failed
In my environment, almost all agents are disconnected, after checking the Konea service can't run. and have trouble running it. I just found this and it's stuck. Is there a way other than reinstalling the agent?
Answers (2)
Have you tried to install the Agent on a Windows physical or virtual machine with just Windows installed to test?
Anti-virus or other security software installed in the Windows device may be preventing the Agent executable's from being installed correctly or running.
I suspect this may be an AV issue.
What version of SMA?
What version of Agent?
What version of Windows?
Comments:
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Thank you,
I installed Agent version 7.2. only failed on konea service
apart from anti-virus are there any other issues? because AV is not installed on the device - Daniel Thenu 3 years ago
To provide you with additional assistance, please provide the answer to all the questions in the previous reply.
You are using a unsupported version of the Agent, depending on the version of the SMA (Kace Appliance) the Agent may not long work with the server version you are using.
https://support.quest.com/kace-systems-management-appliance/lifecycle
