KACE Product Support

I’m trying to do Wake on LAN to do patching on our laptops. We have laptop carts with a network switch so we would like to wake the laptops and do patching etc.. The problem is when the laptops check into the Kbox it updates the MAC and leaves only the wireless MAC. There is a checkmark in the bios we had to check that enables LAN/WLAN Switching. We had to do this because Windows 7 would use the wireless even when wired was available and that would not work for patching quite as well. The problem we have now is if the laptops check in while on wireless the wired connection MAC is removed from the Kbox inventory on the machine and it only lists the Wireless. Then when the laptop is put back in the cart and plugged in to the network there is no way to wake it up since the MAC is no longer in the kbox. Is there a way to make the Kbox not remove that network card MAC when it checks in and does it’s hardware inventory? I assume since the bios disables the nic then kbox does it’s check in and removes it because it does not see it anymore. Has anyone had this issue or have any advice on how to deal with it?

I was testing without the LAN\WLAN Switching enabled in the bios and I also ran into issues where the wireless was last to check in so even though the cable is plugged in and it knows what MAC to use it tries to use the subnet the wireless uses which is different then the wired network.