KACE Product Support

Hi folks.

I am having an issue where mail to a help desk email address is sitting in a queue and therefore not delivering it. Our set up is like this:

KBox---->Exchange----->Help Desk Inbox

I have been having troubles receiving emails when a ticket is saved but this queued message is actually seen using the KBox Troubleshooting tools. Below is what I see:

LOG: MAIN
<= servicedesk@kbox.company.com U=www P=local S=473
delivering 1REk7L-0000j5-OF
Connecting to mail2.company.com [192.168.0.40]:25 ... connected
SMTP<< 220 mail2.company.com Microsoft ESMTP MAIL Service ready at Fri, 14 Oct 2011 08:56:15 -0700
SMTP>> EHLO kbox.company.com
SMTP<< 250-mail2.company.com Hello [192.168.0.230]
SMTP>> STARTTLS
SMTP<< 220 2.0.0 SMTP server ready
SMTP>> EHLO kbox.company.com
SMTP<< 250-mail2.company.com Hello [192.168.0.230]
SMTP>> MAIL FROM:<servicedesk@kbox.company.com> SIZE=1507
SMTP>> RCPT TO:<helpdesk@company.com>
SMTP>> DATA
SMTP<< 250 2.1.0 Sender OK
SMTP<< 250 2.1.5 Recipient OK
SMTP<< 354 Start mail input; end with <CRLF>.<CRLF>
SMTP>> writing message and terminating "."
SMTP<< 250 2.6.0 <E1REk7L-0000j5-OF@kbox.company.com> [InternalId=60092] Queued mail for delivery
SMTP>> QUIT
LOG: MAIN


I am not sure if the Exchange needs to allow relaying or what... Both of the machines are on the same network, I have the appropriate DNS record for the kbox appliance.

Any ideas would be appreciated.

Thanks in advance.

--james