Managed Install problem
I set up a Managed Install for Publisher, and it is not completing. It is copying the file over and unzipping it, but the command never runs. I can manually run the command once the files have been copied over by Kace, and it installs, but the command never starts from the Managed Install. Any ideas why the command doesn't complete?
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Posted by:
KevinG
13 years ago
By default Managed Installations are run using the "LocalSystem" account, so it may run as a login user but does not like when run using the SYSTEM account.
If you download pstools from Microsoft, you can use psexec.exe to test if it will run in the SYSTEM account environment.
psexec.exe /i /s cmd
In the new command prompt window change directory to \Program Files\KACE\KBOX\downloads\xxx (where xxx is the folder # of the MI)
Does the MI run in this environment?
Also when troubleshooting MI, Scripts, Patching..etc in 5.1, stop the client KBOX SMMP Management Service and add "debug=true" to the bottom of the SMMP.conf file. Now start the KBOX SMMP Management Service. Collect agent.log, debug.log..*log to review for possible errors.
If you download pstools from Microsoft, you can use psexec.exe to test if it will run in the SYSTEM account environment.
psexec.exe /i /s cmd
In the new command prompt window change directory to \Program Files\KACE\KBOX\downloads\xxx (where xxx is the folder # of the MI)
Does the MI run in this environment?
Also when troubleshooting MI, Scripts, Patching..etc in 5.1, stop the client KBOX SMMP Management Service and add "debug=true" to the bottom of the SMMP.conf file. Now start the KBOX SMMP Management Service. Collect agent.log, debug.log..*log to review for possible errors.
Posted by:
rmeyer
13 years ago
Make sure you have the "Configure Manually" set, not the "Use Default" if it's a zip file :)
Posted by:
dchristian
13 years ago
WGM_Jeff,
When you zipped up publisher did you zip the folder or the contents of the folder?
The kace agent needs to be able to unzip and find setup.exe (or whatever file your calling).
If you zip up the folder and not the contents the executable will be one sub folder level down.
When you zipped up publisher did you zip the folder or the contents of the folder?
The kace agent needs to be able to unzip and find setup.exe (or whatever file your calling).
If you zip up the folder and not the contents the executable will be one sub folder level down.
Posted by:
WGM_Jeff
13 years ago
dchristian,
Thanks, that was the problem. I had the folder zipped up instead of the contents.
Thanks, that was the problem. I had the folder zipped up instead of the contents.
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