Microsoft Office and Kace Managed Installation Issues
I cannot figure out why our installation of Microsoft Office 2016 keeps failing. This is not the click-to-run version, but the tradition volume license (we do not use Office 365). The zip contains the office installation and an updates folder with a transform .MSP. The software is set for silent installation beyond the Kace Notifications. What happens is Kace will pop up and say they installation is waiting. When you click install, it will immediately say "Installation Complete", but it does not actually install Office. What is going on? Here is my configuration details:
I appreciate any guidance with this. Thanks!
I appreciate any guidance with this. Thanks!
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Answers (1)
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Posted by:
torstenspitz
7 years ago
Top Answer
You need to uncheck "Run Command Only (do not download file)" in order to have the installation files downloaded to the client.
Comments:
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That did not work. I now get a message that says
"Downloading and Installing Office", but it is not downloading or installing the file. - taylora 7 years ago-
I suggest checking %programdata%\Dell\KACE\user\KAgent.log for errors. The file should get downloaded to %programdata%\Dell\KACE\download\'SW_ID' - if that one is present i would check if the zipped file includes a toplevel folder.... - torstenspitz 7 years ago
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It had a top level folder. Re-created the zip and it is working fine. Thanks! - taylora 7 years ago