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not a question but Quest support OMG

just waited 43 mins on hold then an automated machine asks me to leave a message and hangs up !!!!!!

good move Dell, I actually used to like Dell support.


Asked 7 years ago 993 views
2 Comments   [ + ] Show comments
  • Why are you blaming Dell they do not own Quest? - SMal.tmcc 7 years ago
  • Dell, (KACE) have outsourced their support to Quest. I have called Dell support many times over the year and have mostly been pretty happy with them. My first experience with Quest kept me waiting on hold for 40+ mins, then in a chat session for about 10mins to be told Oh, we don't have access to the Dell DB anymore, we'll get back to you. So, first impressions not impressed at all. - KaseUser 7 years ago
    • Dell sold their entire software division (including KACE).
      http://www.informationweek.com/dell-software-businesses-sold-to-private-equity-firms/d/d-id/1325977 - tshupp 7 years ago
      • thanks for that' I didn't know. I am however looking forward to cheap rate Dell-EMC storage ;-) - KaseUser 7 years ago

Answers (3)

Posted by: tramiksim 7 years ago
Fourth Degree Green Belt
1
There has been a serious drop in service since Quest took over.  Most of the time its not even worth it to call. I have been repeatedly stood up for webex meetings and instead of resolutions just been directed to Dell User Voice. 
Posted by: 24alpha 7 years ago
White Belt
0
Funnily enough, I have found it to be the other way around.
Posted by: akmagnum 7 years ago
Red Belt
0

So have I . Really not had any issues with them since they

became QUEST.

Posted by:

KaseUser Orange Senior Belt
Ninja since: 12 years ago

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