KACE Product Support

Check System > Settings > Logs > Choose K1000 logs from the drop down menu. Check the timestamps around the time you set your patch subscriptions to download, or just go into System > Settings > Patch Settings > Click on Update Patch Definition to run it manually.

Your K1000 appliance will reach out to several websites in order to download the patches and our support files. Some sites listed here are legacy, but to be safe- consider adding all of them to your whitelists.

The following sites may need to be able to be accessed from the K1000 appliance in order for the patches to be downloaded. Please make sure that your firewall, DNS server, or proxy server is not blocking the following sites:
https://service.kace.com
http://download.windowsupdate.com
http://kace.cdn.lumension.com
http://servicecdn.kace.com
http://download.microsoft.com
http://cdn.patchlink.com

HI HMcWhorter,

To check the logs from last week or a few days ago you need to download the logs from the following location: Support tab -> Troubleshooting Tools -> To download logs, click here.
Download the file called: kbox_log.tgz

Inside the kbox_log.tgz, you can extracted with winzip or winrar, etc..

Go to the directory: \kbox\kboxwww\logs\kbox_log.x.bz Those are the archived kbox log to see the download from last few days.

Luis

Really! I stumped the whole group!

Wow! Now I don't feel quite as stupid as I did yesterday...

Oh wait, yes I do.

It happened again today:

Patch Download Failed
Failed (Error Downloading 10 of 23 patches) Please check the server logs for download errors.

OK, well thanks to your advice warmep, I figured out why there are no errors in the logs...

The update runs at 7pm every night, the log starts at midnight and shows today only, so the errors for the previous day don't show and the errors for today haven't happened yet.

After running the update manually, I am getting errors like this;

[Wed Aug 24 13:57:28 PDT 2011] [notice] PLPatch fetching http://kace.cdn.lumension.com/kace/windows/x86/en/160EAF04-4308-4DA7-B697-5AF9AC971681.plp
[2011-08-24 13:57:42 -0700] KBOX [info] downloading http://kace.cdn.lumension.com/kace/windows/x86/en/160EAF04-4308-4DA7-B697-5AF9AC971681.plp - curl error: transfer closed with 901192 bytes remaining to read

Nothing that would allow one to troubleshoot the issue...

Thanks Chris,

I know I verified the necessary sites when we installed the device, maybe something has changed. I'll check with the firewall guys.

Is there some way to see the log from yesterday (or last week)?

I work on a closed network and do not have the funds to purchase another appliance. Do you know of a way that I can copy patches and upload them to my K1000?

thanks,

Nate