Patch Tasks Status: error (Handshake Failed)
I was trying to install windows Patches to one of the windows 7 machines.Patch tasks finished with the status : error (Handshake Failed)
Screenshot of ProgramData\Dell\KACE\patches
Screenshot of Program Files (x86)\Dell\KACE
2016/02/26 17:57:29.813 LM.Detection: Version: 8.3.0.84
2016/02/26 17:57:29.813 LM.Detection: Computer Name: demouserm; CPU Architecture: x64; OS Architecure: x64
2016/02/26 17:57:29.846 LM.Detection: Operating System: Microsoft Windows 7 Enterprise x64 Service Pack 1 [Win7x64]; Language: en
2016/02/26 17:57:29.847 LM.Detection: Command Line Arguments: /ErrorStdOut /restarted /l 4 /f KACEtest.txt
2016/02/26 17:57:29.852 LM.Detection: Cache directory [C:\Program Files (x86)\Dell\KACE\Cache\lm.detection.cache]
2016/02/26 17:57:29.853 LM.Detection: Initializing MSXML
2016/02/26 17:57:29.855 LM.Detection: Initializing Windows Installer
2016/02/26 17:57:29.856 LM.Detection: Populating installed Windows Installer products
2016/02/26 17:57:29.858 LM.Detection: Found 8 installed product(s)
2016/02/26 17:57:29.858 LM.Detection: Creating Detection results collection
2016/02/26 17:57:29.858 LM.Detection: Initializing SQLite [sqlite3_x64.dll]
2016/02/26 17:57:29.860 LM.Detection: Parsing manifest [LM.Detection.xml]
2016/02/26 17:57:29.864 LM.Detection: Checking for available disk space
2016/02/26 17:57:29.864 LM.Detection: File does not exist: windependencies.ospx
2016/02/26 17:57:29.865 LM.Detection: Removing extraction directory [C:\Program Files (x86)\Dell\KACE\Cache\lm.detection.cache]
2016/02/26 17:57:29.892 LM.Detection: Done
I have tried with windows 8/windows 8.1 Operating systems.I am getting the same error.How to troubleshoot this issue?
Kace Version: 6.4.120261
Screenshot of ProgramData\Dell\KACE\patches
Screenshot of Program Files (x86)\Dell\KACE
2016/02/26 17:57:29.813 LM.Detection: Version: 8.3.0.84
2016/02/26 17:57:29.813 LM.Detection: Computer Name: demouserm; CPU Architecture: x64; OS Architecure: x64
2016/02/26 17:57:29.846 LM.Detection: Operating System: Microsoft Windows 7 Enterprise x64 Service Pack 1 [Win7x64]; Language: en
2016/02/26 17:57:29.847 LM.Detection: Command Line Arguments: /ErrorStdOut /restarted /l 4 /f KACEtest.txt
2016/02/26 17:57:29.852 LM.Detection: Cache directory [C:\Program Files (x86)\Dell\KACE\Cache\lm.detection.cache]
2016/02/26 17:57:29.853 LM.Detection: Initializing MSXML
2016/02/26 17:57:29.855 LM.Detection: Initializing Windows Installer
2016/02/26 17:57:29.856 LM.Detection: Populating installed Windows Installer products
2016/02/26 17:57:29.858 LM.Detection: Found 8 installed product(s)
2016/02/26 17:57:29.858 LM.Detection: Creating Detection results collection
2016/02/26 17:57:29.858 LM.Detection: Initializing SQLite [sqlite3_x64.dll]
2016/02/26 17:57:29.860 LM.Detection: Parsing manifest [LM.Detection.xml]
2016/02/26 17:57:29.864 LM.Detection: Checking for available disk space
2016/02/26 17:57:29.864 LM.Detection: File does not exist: windependencies.ospx
2016/02/26 17:57:29.865 LM.Detection: Removing extraction directory [C:\Program Files (x86)\Dell\KACE\Cache\lm.detection.cache]
2016/02/26 17:57:29.892 LM.Detection: Done
I have tried with windows 8/windows 8.1 Operating systems.I am getting the same error.How to troubleshoot this issue?
Kace Version: 6.4.120261
1 Comment
[ + ] Show comment
Answers (3)
Please log in to answer
Posted by:
RichB
8 years ago
See this article for assistance:
K1000 Handshake patch files operation and troubleshooting (114282)
Posted by:
paul007
8 years ago
Posted by:
creativegenius
8 years ago
I have made the following changes to my setup:
1)Added dell kace server ip Address/Host name to Forward and reverse lookup zone of my DNS server
2)Reinstalled Dell kace Agent and gave the kace server name as "k1000.mydomain.com".
3)Deleted all the patch files from Patch Download settings and re-downloaded the patch files again.
Patch detect and deploy is working fine...
1)Added dell kace server ip Address/Host name to Forward and reverse lookup zone of my DNS server
2)Reinstalled Dell kace Agent and gave the kace server name as "k1000.mydomain.com".
3)Deleted all the patch files from Patch Download settings and re-downloaded the patch files again.
Patch detect and deploy is working fine...
https://support.software.dell.com/k1000-systems-management-appliance/kb/128241 - chucksteel 8 years ago