PC Symbol is crossed out although perfect accessible in LAN
I sometimes have the following problem:
A PC (agent is installed) is declared by the K1000 as offline
(PC symbol is crossed out in red).
However, the PC is perfectly accessible on the network and works perfectly.
Yes I also know how to repair the agent.
But I need a notification when a PC is in such a state.
It won't get any more patches and I don't want that to happen.
How do you solve this problem? Are there any best practices?
Thank you very much!
Ruediger
Answers (1)
Hello -
What steps are being taken for getting the agent to show back as connected?
Is the network between SMA and installed agent a LAN or WAN?
If an agent is connected and over time changes to a disconnected status then something is breaking the communication, the installed agent communicates over port 443 port with and system generated SSL certificate.
