KACE Product Support : Problems with moving from a test environment to an updated live environment.

Problems with moving from a test environment to an updated live environment.

I have a system built out in version 5.4.76847 of the k1000 and am trying to migrate all of my users, settings, ticket rules, etc. to the new environment which is version 5.5.90545. The problem I'm having is that only our queues were brought over. No settings relating to ticket rules, labels, custom inventory fields, or anything else is showing up.

We exported to the samba share and imported from there and also tried backing up the 5.4 and restoring it to the 5.5 version. Any ideas?

6 Comments [ + ] Show comments

Did you download the kbox_file.tgz and k1_dbdata.gz from settings>Control Panel>Backup and Restore? You should be able to use these to do a full restore on the new version from the old version. - ohiosoundguy 11 years ago
That's the first thing we tried. It only brought over our queues. - kharrison 11 years ago
you have to have both systems on the same version. There are some DB changes. - nshah 11 years ago
Is there a way to roll one back or force an update on the other? The 5.4 one says that it is up to date on the server maintenance page so I'm not sure where else to upgrade it. - kharrison 11 years ago
I found the article on how to manually upgrade from 5.4 to 5.5, but am somewhat nervous that my existing setup will be ruined. Any experience with this? - kharrison 11 years ago
You will have problems using a 5.4 backup on 5.5 due to different MySql versions, upgrade the test box to 5.5 then backup and restore to other box, have them the same hotfix level also.

You can backup the 5.4 and restore it back to 5.4 if the upgrade fails. We just went thru that. The tech was upgrading 5.4 to 5.5 and manually restarted it, he bricked the server! Kace support had me reinstall 5.3, upgrade that to 5.4 and restore from backup and everything came back without fail. We are now 5.5 after the second try. - SMal.tmcc 11 years ago
- This is what we wound up doing. Thankfully, we didn't have to go through bricking the server. As far as I can tell, everything seems to have come over quite nicely. I was not looking forward to having to reconfigure everything again.
  
  Thanks! - kharrison 11 years ago
  - The better part was the guy who bricked it went out for surgery so I had to fix it. - SMal.tmcc 11 years ago

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