KACE Product Support

Chris,

Queues allow you to segregate the help desk.

For example you could have a queue for facilities and IT.

Since these are 2 entirely different areas they would require 2 totally different help desks.

By creating a separate queue you can customize the needs, categories, owners, etc... for each area of your business.

As another example, we use separate queues for EMEA, Americas and APJ, but they are identical in almost every other way. You could certainly setup a queue to track new computer requests and deployment separate from your other issues. Or you could create a process where a person creates a computer requests and the process would create child tickets to facilitate that in the appropriate queue.

Thank for the information good to know we could possibly use another queue for equipment requests we are trying to keep those out of our Help Desk queue.

Thanks!

Hi,
I know this is an old post I'm responding to but we recently purchased the K1000 for our IT department. Our facilities department is also looking for the ability to do the help desk as well as Asset tracking. My question is that I would like to use the Kace for them but I'm wondering if there is an ability to have a seperate DB for their assets so I can keep them isolated from our settings. Any thoughts or suggestion would be much appreciated!

Thanks,
Tim

You could do this with organizations.

I wasn't even aware of that module. Looking into it now.

Thanks for the lead!