Re-Open Closed Tickets
Is it possible for ticket submitter to re-open tickets once they have been closed? I was trying to test by emailing comments to closed tickets and adding comments online to closed tickets. Unfortunately, they were remaining closed for me.
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Posted by:
GillySpy
14 years ago
What version are you on? In recent versions there are system ticket rules in each queue that can be enabled called "CustomerResponded" and "Reopen Ticket" that may combine to do what you want.
Posted by:
kbnetadmin
14 years ago
My users re-open tickets by responding in emails so I agree that there are permission issues going on.
Posted by:
young020
14 years ago
"CustomerResponded" rule took care of it. Somehow I overlooked that one.
thank you
thank you
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