KACE Product Support

for the driverfeed workaround, you will need to use the driver feed_sync to get the drivers over to the RSA, it will store them on petemp on the RSA for now. This folder will sync in 3.4.

For your office install, look for the ID# of the PO on the K2 by going into the detail page (it will show in the address bar).

Now go to \\k2ipaddress\peinst\applications\id#\ (3.4 and higher will ask you to authenticate)
compare the .zip file and the contents folder here to
to \\RSAipaddress\peinst\applications\id#\ (3.4 and higher will ask you to authenticate)

Are there files missing?
Make sure your office install is not over 1.5Gb. Try uploading the .zip file for office again and resync if all the contents were not there.
Check the date/time on both your k2 and your RSA to make sure they are BOTH accurate (syncing issues can occur when they have the wrong dates).

Let us know.

Corey

Ok. I have looked at the files/folders indicated. They are both there and appear to match. No date and time issues. My office install is 1.17 GB. The command I am using in the post intall is:

"setup.exe" /adminfile "file.msp".

This works fine if I image a PC from the main KBOX.

Going through the Logs on the machine I just tested, I get a Windows Installer Error 3.1 in Event Viewer -> 4373 - Not enough storage is available to process this event. I am going to look that command up and see what is happening. It may point to the test box I am using to image.

I will be imaging multiple machines today and will see what happens. Worst case, I will pull Office 2010 out of the post install, and deploy via KBOX 1100. Just strange that it does not want to work as smoothly as in the office.

Another update. I downloaded the post install task ZIP file from the Main KBOX to install on a different machine. Ran the same command, etc. and it installed. I went back to the machine I was imaging and noted that the KACE folder existed on the C:\. So I went into the application ID for Office 2010, and ran the command.

I get an error - "The language of this installation package is not supported by this system" which is the same error I was getting during the imaging process.

I am thinking than that somehow, the post install on the RSA is corrupt.

First I am going to copy it directly from the RSA to the computer in question and try the install. If it fails, I will delete that Application ID from the RSA and synch. Before imaging I will take a copy of it again, run it, and see what happens.

Ok..so new post install task for Office 2010 was created and synched over to the RSA. Version number changed, etc. It still failes, however this time with a completely different error message. Advises that setup file is corrupt. Again I can run the installation from the KBOX 2200 without issue.

I am guessing then that something is happening during the synch process, that is corrupting the file.

Any ideas??