Send email before Due Date
I am looking for more information on this link -> http://www.itninja.com/question/help-desk-rules-help-solved. The script link that is mentioned in the comments does not work (Page cannot be displayed/no information).
Thanks,
Adam
Basically I am looking for an email alert to be generated - 2 days before a ticket is due - and then again on the day it is due. I know it will need to be a custom rule - just not sure how to implement.
Thanks,
Adam
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Posted by:
chucksteel
9 years ago
See this post on a rule that will email for tickets due today:
http://www.itninja.com/question/ticket-rule-to-email-technician-about-ticket-being-due-today
For tickets due in two days, you can change the DUE_DATE formula to this:
DUE_DATE = DATE(DATE_ADD(NOW(), INTERVAL 2 DAY))
